Shipping
Do You Ship Internationally?
Yes, we can ship your order anywhere you desire . There is an international shipping fee of 200฿ (≃7$) for a single item or 100฿ (≃3.2$) for Asian Area.
What Shipping Methods Are Available?
We send every order by Thaipost airmail with tracking number.
How Long Will It Take To Get My Package?
We send the items within 2-3 working days. For international, it takes usually 10/15 days to reach North America or Europe. For Australia, it can take up to 30 days. Shipping within Thailand takes about 2/3 days.
Is My Item Safe During Shipping?
Yes. We send every order in a hard package so that it reaches you in perfect condition.
Can I Send My Order To Somebody As a Gift?
Yes. You can select the shipping address and add a note for us on the checkout page. If you want to send it with a message for your loved one, just write in the note and we’ll send it on a beautiful gift card handmade by Bulan.
How Do I Track My Order?
After your order has been sent, we send you a shipping confirmation e-mail. It contains a tracking number that you can follow here : Thaipost or in any other parcel tracking website. For more safety, you can optionally give us a telephone number during checkout to add on the parcel.
Payment Information
What Payment Methods Are Accepted?
We accept payments with Paypal as well as bank transfers. You can pay with a credit card through Paypal even if you don’t have an account and without having to create one (checkout as a guest).
Can I Pay In My Own Currency?
We accept payments in two different currencies that you can select in the shop/sidebar: Thai ฿ and US $. You can pay in any other currency but an exchange rate will be set by Paypal.
Orders and Returns
How do I place an Order?
You can place your order by adding Items to your Cart then proceed to Checkout, fill the form and select your payment method.
Can I return an Item?
In case of faulty or damaged goods, please contact us within 7 days of delivery with photos of them.
If you are not fully satisfied with the goods and wish to return or exchange, please contact us within 7 days of delivery.
The item must be unworn and be sent back in the original condition.
Refund will be issued after the item received and inspected.
The buyer is responsible for the cost of returning. The original shipping cost is not refundable.
Can I return a gift?
Items received as gifts may be exchanged for another item of equal or greater value. Please ensure that the item is returned in new and re-saleable condition within 7 business days from the delivery date of your order.
Do I need an account to place an order?
No, you can place an order without having an account on our website. On the Checkout page you will be asked if you want to create one, which is optional.